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Product Category
FAQ
After Sale
Published time:15 April 2014
1. What are your additional services?
Our additional services include: acting as buying agent for accessories; providing transportation and exportation service;customizing our products; OEM using your own brand; product designing and manufacturing ODM.
2. How do you control the quality of the products you buy for your customers?
Our professional purchasing staffs compare different suppliers and choose the best possible Quality / Price combination in the market.
3. What is the minimum order quantity?
If you order our standard products, there is no minimum quantity requirement; if you order customized products, then there is a minimum quantity requirement, which varies according to your requirements.
4. How can I pay for?
T/T (also called wire-transfer), Western Union, LC at sight are acceptable, but we only accept T/T in advance,when your order is more than 100 units. Credit card .
5.What transportation means do you use for exportation?
As any customer requirement, we can arrange for ocean loose cargo / ocean container or air cargo, with very high efficiency.
6. How long will it take if we order 100 units FH-VP170A, FOB Hong Kong?
Approximately 10 days after we receive your deposit, subject to confirmation at the time of order.
7. How is the label and package?
e.x. digital signage
-- logo printing on player
-- special label and printings on player, and packing box
-- pre mounting of brackets (or other gears)
-- specially design box for player bracket combination packing
-- testing of your video clip / memory card
-- pre-loading of memory card into player
-- tailor made Users Manual
-- different color casing
8. Is there any lowest freight?
We have long history working with leading logistics companies in our region such as DHL, TNT, FedEx, famous air line,sea shipment etc. to allow us to provide you with very competitive freights and services.
9. How long do you guarantee your products?
One year free for exchange starting from date of delivery. The other years we supply all services as you needed.
e.x. digital signage
-- testing of your video clip / memory card
-- pre-loading of memory card into player
-- tailor made Users Manual
-- different color casing
10. What is your guarantee term?
We will take back and replace our product for quality problems raised due to our design, production, packages, etc.
11. Under what circumstances you do not provide guarantee?
(1) Malfunction caused by misuse or use not according to our instruction in User’s Manual;
(2) Damage caused by collision or other exterior factors;
(3) Damage caused by opening the player by yourself;
(4) Damage caused by natural disaster.