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Product Category
FAQ
Return policy
Published time:15 April 2014
Customers can return 1 sample product for a refund within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the date when this product return is approved. In addition, customers are responsible for the return shipping fee. A 15% restocking fee may be applied to the return if the reason of return is casued by human error.
We can not accept the following items for a refund:
Return policy for exchange or replacement
Our products can be exchanged or replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. If you would like to exchange a product, please make sure that the product is unused and wihin the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a Return Code is always needed for returning any product.
The procedure of return,Please send email to sales@Felehoo.com for register email.
Warranty Information
Since different product comes with different warranty time, you will be suggested to contact our customer service to make sure of it before buying. Thanks!
Other Terms and Conditions
Felehoo reserves the right to modify its shipping & returns policy as and when it deems necessary. As a customer, it is your responsibility to refer to the shipping and returns policy before placing an order.
We can not accept the following items for a refund:
- Any products that have exceeded the warranty or return expiry date.
- The reason of returning is caused by customer error.
- The returned product is not in its original condition.
- Any model not in bulk offer, customized design only for you.It should be the popular model.
Return policy for exchange or replacement
Our products can be exchanged or replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. If you would like to exchange a product, please make sure that the product is unused and wihin the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a Return Code is always needed for returning any product.
The procedure of return,Please send email to sales@Felehoo.com for register email.
Warranty Information
Since different product comes with different warranty time, you will be suggested to contact our customer service to make sure of it before buying. Thanks!
Other Terms and Conditions
Felehoo reserves the right to modify its shipping & returns policy as and when it deems necessary. As a customer, it is your responsibility to refer to the shipping and returns policy before placing an order.